1. Who are we?

‘We’, ‘us’ and ‘our’ refer to Lendo.au Pty Limited (ACN 674 739 658).

2. Our commitment to protect your privacy

We understand how important it is to protect your personal information. This document sets out our privacy policy commitment in respect of personal information we hold about you and what we do with that information.

We recognize that any personal information we collect about you will only be used for the purposes we have collected it, or as allowed under the relevant law. It is important to us that you are confident that any personal information we hold about you will be treated in a way which ensures protection of your personal information.

Our commitment in respect of personal information is to abide by the Australian Privacy Principles for the protection of personal information, as set out in the Privacy Act 1988 and any other relevant law.

3. Personal information

When we refer to personal information. We mean information from which your identity is reasonably apparent. This information may include information or an opinion about you. The personal information we hold about you may also include credit information.

The kinds of personal information we may collect about you include your name, date of birth, address, account details, occupation, and any other information we may need to identify you.

Broadly, we may collect and hold: 

• personal details like name, date of birth, gender, occupation, passport number, and in some instances photographs
• contact details like physical, postal, work and email addresses and phone numbers
• financial details like bank statements including ongoing bank statements for the term of the loan, and your credit report
• service-related details</span like your social media user names, employment history and website / service usage history, support incidents, enquiries and complaints
• other details relating to special situations

In any case, we only collect personal information that is reasonably necessary to support our functions and activities. If we cannot collect the information we need about you, we may not be able to supply the products or service you want.

4. Why we collect and hold personal information

We collect and hold personal information because:

• we may need to use it to operate our business
• we may need to provide it to other parties in connection with our business (including lenders and brokers). 

If we cannot collect the information we need about you, we may not be able to supply the products or services you want.

5. How do we collect your personal information?

Where reasonable and practical we will collect your personal information directly from you. 

We may also collect your personal information someone other than you, you may not be aware of the collection, collect it from you, and it is available from: 

• Other companies in our group that you may have dealt with
• Third parties like our business partners including brokers
• Our contractors and other representatives that you may deal with 
• Third party platforms and services (such as services to access your bank statements, credit bureaus and social media)
• Our websites and how you use them
• Various parties

6. How information is collected from other sources

Sometimes we will collect information about you from other sources as the Privacy Act 1988 permits. We will do this only if it’s reasonably necessary to do so, for example, where:

• we obtain information (including commercial credit information concerning your credit worthiness or history, consumer information and collection of overdue payments information) from a credit reporting body for any purpose described below;
• we obtain information about your loan or a guarantee of the loan from another organisation described above;
• we can’t get hold of you and we rely on publicly available information to update your contact details;
• we check property, you offer as security, through public registers or our service providers; or
• we exchange information with your legal or financial advisers or other representatives.

7. When the law authorises or requires collection of information

There are laws that affect organisations that may require us to collect personal information about you. For example, we may require information about you to verify your identity under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (AML/ CTF Act).

8. How your information may be used

We may use information about you for purposes including:

• to identify you (including for lenders and brokers)
• for credit checks
• to prevent fraud
• to supply products and services to you
• to give you information about us (our partners and related entities) and our (partner and related entity) products, and product offers
• for direct marketing – see Direct marketing for details
• to improve our products, our marketing and our website
• to answer your enquiries
• to give you customer support and service
• to better understand your needs and respond to them
• to manage and plan our products and business
• to charge and bill you for products you use
• to collect payment from you
• for other purposes related to the operation of our business, including to allow lenders and brokers to enforce the terms of any legal agreements.

9. Do we disclose your personal information?

We may disclose personal information as reasonably required:

• to contractors, partners (including lenders and brokers) and suppliers who supply or support us in:
  • market research, sales and marketing
  • direct marketing – see Direct marketing for details
  • identity and fraud checking
  • helpdesk and enquiries
  • support and complaint management
  • communications and mailing
  • billing, debt recovery and credit management
  • corporate strategy
  • legal and regulatory advice and compliance
  • accounting and financial planning
  • risk management
  • otherwise providing goods and services that we use to operate our business and provide products and support to you
• to your authorised representative/s.
• if you ask us to do so
• to our agents, and members of our corporate group
• to our business partners (such as lenders and brokers)
• to organisations that provide credit or finance to us
• to persons who invest in or acquire all or part of our business or company, or are considering doing so.

We may disclose personal information as reasonably required to lenders, brokers, contractors and suppliers whose goods and services that we use to operate our business and provide products, services and support to you, and to other parties. Some of these parties may be based overseas.

Prior to disclosing any of your personal information to another person or organisation, we will take all reasonable steps to satisfy ourselves that:

• the person or organisation has a commitment to protecting your personal information at least equal to our commitment, or
• you have consented to us in making the disclosure.

10. Holding Personal Information

We hold personal information in hard and/or soft copy at our offices and in other facilities that we own or license from third parties, like data centres. We take reasonable steps to keep it secure and to protect it from unauthorised access, use or alteration.

We may use cloud storage to store the personal information we hold about you. We may store information about you in other types of networked or electronic storage. The cloud storage and the IT servers may be located outside Australia.

11. Direct marketing

We may use and disclose personal information to direct market to you products offered by us, our agents, and members of our corporate group, and our business partners, where we think the offers will be of interest to you, using:

• post
• email
• electronic messaging
• social media
• targeted web content
• other direct marketing channels.

Direct marketing may continue until you opt-out by calling the number 1300 064 436 even if you are no longer our customer.

12. Updating your personal information

It is important to us that the personal information we hold about you is accurate and up to date. During the course of our relationship with you we may ask you to inform us if any of your personal information has changed.

If you wish to make any changes to your personal information, you may contact us. We will generally rely on you to ensure the information we hold about you is accurate or complete.

13. Access and correction to your personal information

We will provide you with access to the personal information we hold about you. You may request access to any of the personal information we hold about you at any time. We may charge a fee for our costs of retrieving and supplying the information to you.

Depending on the type of request that you make we may respond to your request immediately, otherwise we usually respond to you within seven days of receiving your request. We may need to contact other entities to properly investigate your request.

There may be situations where we are not required to provide you with access to your personal information, for example, if the information relates to existing or anticipated legal proceedings, or if your request is vexatious.

An explanation will be provided to you if we deny you access to the personal information we hold about you.

If any of the personal information we hold about you is incorrect, inaccurate or out of date you may request that we correct the information. If appropriate we will correct the personal information at the time of the request otherwise, we will provide an initial response to you within seven days of receiving your request. Where reasonable, and after our investigation, we will provide you with details about whether we have corrected the personal information within 30 days. We may need to consult with other entities as part of our investigation. If we refuse to correct personal information we will provide you with our reasons for not correcting the information.

14. Using government identifiers

If we collect government identifiers, such as your tax file number, we do not use or disclose this information other than required by law. We will never use a government identifier in order to identify you.

15. Business without identifying you

In most circumstances it will be necessary for us to identify you in order to successfully do business with you, however, where it is lawful and practicable to do so, we will offer you the opportunity of doing business with us without having to provide us with personal information, for example, if you make general inquiries.

16. Sensitive information

We will only collect sensitive information about you with your consent. Sensitive information is personal information that includes information relating to your racial or ethnic origin, political persuasion, memberships in trade or professional associations or trade unions, sexual preferences, criminal record, or health.

17. Using online services

When you access and interact with our services, we may collect certain information about those visits.

Third parties that support our services such as allowing you to share content may also use these technologies to collect similar information. We do not control these third-party technologies and their use is governed by the privacy policies of those third parties.

Most browsers are initially set to accept cookies, but you can change your settings to notify you when a cookie is being set or updated, or to block cookies altogether.

For more information, consult the “Settings” or “Help” section of your browser. Please note that by blocking any or all cookies you may not have access to certain features or content available on certain sites.

18. Information disclosure for merger or sale of assets

If we sell all or part of our business or makes a sale or transfer of our assets or are otherwise involved in a merger or transfer of all or a material part of our business, we may transfer or disclose your information to the party(ies)involved in the transaction as part of that transaction and as part of any due diligence processes which take place in contemplation of a potential transaction.

19. Complaints

If you are dissatisfied with how we have dealt with your personal information, or you have a complaint about our compliance with the Privacy Act 1988, you may contact us.

We will acknowledge your complaint within one business day. We will provide you with a decision on your complaint within 30 calendar days.

If you are dissatisfied with the response you may make a complaint to the Privacy Commissioner who can be contacted via the Office of the Australian Information Commissioner website (www.oaic.gov.au) or on 1300 363 992.

You may request further information about the way we manage your personal information by contacting us.

20. Change in our privacy policy

We are constantly reviewing all of our policies and attempt to keep up to date with market expectations. Technology is constantly changing, as is the law and market place practices. As a consequence we may change this privacy policy from time to time or as the need arises.

Date: 5th Jun 2024